Evaluation

We believe that feedback from parties who have used the ResoLex Mediation Plus service is essential to enable us to keep improving the service we offer to clients and also to give mediators feedback to enable them to keep improving.
We appreciate you taking the time to answer the following questions.

Mediation information

Name
Mediation code (first four numbers of your invoice)
Did you reach settlement on the day?	Yes No

Pre-mediation set up, venue and facilities

How satisfied were you with the administration and venue? Pre-mediation administration	Excellent Very good Average Poor
Comments
Venue and facilities	Excellent Very good Average Poor
Comments

Pre-mediation contact and preparation by your mediatior

Information and preparation	Excellent Very good Average Poor
Comment

The mediation day

Overall Management of the process	Excellent Very good Average Poor
Pace / momentum	Excellent Very good Average Poor
Identifying issues	Excellent Very good Average Poor

Please select from the following list any of the attributes which were demonstrated by the mediator and which were also valued by you:

Optimism
patience
persistence
good at building rapport
experienced commercially
even-handedness
clarity in communication
sense of timing (use of information, managing offers etc)
built trust
specific expertise in your industry/sector

Improvements?

Are there any areas which the mediator could improve?	Yes No
If yes, please describe
Please comment on your overall experience
Would you use the mediator again?	Yes No

I confirm that I have read and agree to the terms and conditions.

This questionnaire is based on 2 years research into the skills, attributes and behaviours of effective commerical mediators. More information can found on the project at www.amandabucklow.co.uk/research.